Returns & Exchange
Your satisfaction is our highest priority. We make returns and exchanges effortless—because every piece of Ratan Jewellers should be a source of joy, not worry.
Step-by-Step
How to Return an Item
Raise a Request
Contact our team within 7 days of delivery via phone, email, or WhatsApp. Provide your order ID and reason for return.
Pack & Ship
Securely repack the jewellery in its original box with all certificates and accessories. We will arrange a free pickup from your address.
Quality Inspection
Our quality team inspects the returned piece within 2–3 business days to verify it meets the return conditions.
Refund / Exchange
Upon approval, your refund is processed within 5–7 business days, or your exchange piece is dispatched within 3–5 business days.
Exchange Programme
Flexible Exchange Options
Not happy with your piece? We offer multiple exchange options designed around your convenience.
Size Exchange
Rings and bangles can be exchanged for a different size. Applicable once per order within 15 days of delivery.
Design Exchange
Exchange your piece for a different design of equal or higher value (pay the difference). Subject to stock availability.
Upgrade Exchange
Trade in your jewellery and upgrade to a higher-value piece. The current market gold rate will be applied to your item.
Policy Details
Return Eligibility
Eligible for Return
- Jewellery received in damaged or defective condition
- Items significantly different from their website description
- Wrong item delivered against your order
- Manufacturing defects verified by our quality team
- Hallmark certificate missing or incorrect
Not Eligible for Return
- Custom-made or personalised jewellery (engraving, size alterations)
- Items returned after 7 days from delivery date
- Jewellery showing signs of wear, alteration, or resizing
- Items without original packaging, tags, or certificates
- Jewellery purchased during clearance or flash sales
- Items damaged due to mishandling by the customer
Refund Details
Refund Methods & Timelines
| Payment Method | Refund To | Timeline | Notes |
|---|---|---|---|
| UPI / Net Banking | Bank Account | 3–5 Business Days | Fastest refund method |
| Credit / Debit Card | Original Card | 5–7 Business Days | Depends on bank processing |
| Ratan Store Credit | Store Wallet | Instant | Use on any future purchase |
| Cash on Delivery | Bank Transfer | 5–7 Business Days | Bank account details required |
| EMI (Card/NBFC) | Original Source | 7–10 Business Days | Refund credited after EMI cancellation |
Timelines begin after the returned item passes our quality inspection. Refunds are not initiated until inspection is complete.
Got Questions?
Frequently Asked
What is the return window for Ratan Jewellers?
We offer a 7-day return window from the date of delivery for eligible items. Returns requested after 7 days will not be accepted.
How long does a refund take to process?
Once our quality team approves the return, refunds are processed within 5–7 business days to your original payment method (bank account, UPI, card, etc.).
Will I get a full refund including shipping?
Yes, for items returned due to defects or incorrect delivery, you will receive a full refund including any shipping charges paid. For change-of-mind returns, the refund is for the item value only.
Can I exchange a gifted item?
Yes! Gifted items can be exchanged within 15 days of delivery. The exchange recipient will need to present the original invoice or order ID.
Is return shipping free?
Yes, we arrange a free reverse pickup for all approved return requests across India. You do not need to ship it yourself.
What if my jewellery is damaged in transit during return?
All return shipments are insured end-to-end. If damage occurs during transit of an approved return, we will process your refund or exchange in full.
Important Notice
All returned items must be in their original, unworn condition with original packaging, price tags, authenticity certificates, and invoice. Items not meeting these conditions will be returned to the customer at their expense and no refund will be issued.
Need Help With a Return?
Our customer care team is available Mon–Sat, 10 AM – 7 PM IST.
Ready to Return or Exchange?
Initiate your request online or reach us directly — we will handle the rest.